SELETTICONCEPTSTORE.COM | FAQS

FREQUENTLY ASKED QUESTIONS

1. HOW DO I MAKE A PURCHASE?

2. CAN I ORDER BY TELEPHONE?

3. HOW DO I FIND A SPECIFIC ITEM?

4. HOW DO I KNOW IF AN ITEM IS IN STOCK?

5. WHAT PAYMENT OPTIONS DOES SELETTICONCEPTSTORE.COM ACCEPT?

6. IS IT SAFE TO USE MY CREDIT CARD ONLINE AT SELETTICONCEPTSTORE.COM?

7. HOW WILL I KNOW IF YOU HAVE RECIEVED MY ORDER?

8. WHEN WILL I RECIEVE MY ORDER?

9. CAN I COLLECT MY ORDER INSTEAD?

10. AM I ABLE TO TRACK MY ORDER?

11. HOW DO I RETURN AN ITEM?

12. IN WHAT PACKAGING WILL MY GOODS BE RECIEVED?

13. HOW DO I CONTACT CUSTOMER CARE?

 

1. How do I make a purchase? 

It is simple to make a purchase. Click on the product you would like to purchase. A page will open up with a size and quantity option. Select the size and quantity you would like and click ‘Add to Bag’. A small window will appear with the items you have just added to your bag. Once you are ready to proceed to checkout click on the ‘mini shopping bag’ icon at the top right hand corner of the page and a small window will appear, please click the ‘Checkout’ button. From here you can follow the checkout prompts. If you have any difficulty please contact customer support at [email protected] or +64 3 442 4133

 

2. Can I order by telephone?

Yes, we accept order via telephone. Please call us during business hours between 10am-6pm to place your order. To place an order over the phone please call +64 3 4424133

 

3. How do I find a specific item?

There are multiple ways to find a specific item on the website. If you know the brand you are looking for, select the drop down menu under brand and a list of brands we carry will appear. If you are looking for a product category you can select from the categories on the right side of the homepage or you can select from the categories at the top of the homepage. If you know the specific products or keywords you can search for them at the top left hand corner of the page.

 

4. How do I know if an item is in stock?

Unless the item is in pre-order, most items will be in stock. If an item is out of stock it will specify on the website. If you would like to inform us that the item is out of stock please contact us at at [email protected] or +64 3 442 4133. Please note that even if a product is in your shopping bag, it is still available to other customers.

 

5. What payment methods does seletticonceptstore.com accept?

We accept Visa, American Express, Mastercards and EFTPOS.

 

6. Is it safe to use my credit card online at seletticonceptstore.com?

Yes, we work hard to ensure that ever purchase is safe and secure. If you have any concerns please contact us at [email protected] or +64 3 442 4133.

 

7. How will I know if you have received my order?

After you place your order, you will receive a confirmation email that your order has been received. Once your payment has been received and processed, delivery address verified, and item located your order will be shipped. After this process you will receive another email confirming your order. If an item is recently out-of-stock you will be informed and your payment will not be processed.

 

8. When will I receive my order?

Orders shipped to New Zealand will arrive within 2-5 business days. Orders shipped to Australia will arrive within 3-7 business days. All other international orders are dependent on the country they are being shipped to. For more information on international orders please contact us directly at [email protected] or +64 3 442 4133.

 

9. Can I collect my order instead?

Yes, you are more than welcome to collect the order in the store. You can collect them at either our Queenstown or Auckland stores. Please contact us if you would like to collect your products directly [email protected] or +64 3 4424133.

 

10. Am I able to track my order?

Yes, you will receive a tracking number once your order is dispatched for delivery.

 

11. How do I return an item?

 You have up to 14 days to return an item. Please note that all clothing items must have original tags attached and all Seletti items must be sent in their original box.

 

12. In what packaging will my goods be delivered? 

When you shop at SELETTICONCEPTSTORE.COM you can choose how you would like your purchase to be packaged. All objects will arrive in the designer’s original packaging. Opt to have these gift wrapped or simply packaged in our eco packing option.  Both options are discreet chic, recycled and recyclable. Whichever you choose, each item will be perfect when you receive it. 

 

 13. How do I contact customer care?

If you have any questions or concerns that you are unable to find on our website please contact us directly at [email protected] or +64 3 442 4133. We will make sure to answer in a prompt time manner, store hours are between 10am-6pm 7 days a week.