We hope you’re delighted with your order. If you’re not perfectly satisfied, you may return items within 14 days. Please note, return numbers must be requested within 7 days of receiving your order. You will then have a further 7 days to return unsuitable items.

Returning an Item

Get a returns number.

Email us and let us know why you would like to return your purchase from Please complete and attach returns form you received with your parcel to email. Place Name and order number in subject line. Your returns number will be sent via email.

Tell us what you are returning.

Tick the item(s) you are returning and enter your returns authorisation number on the customer returns form that came with your order.

Pack the items.

Pack your return item(s) using the original packing provided.

Label the package.

Attach one label securely to the box, ensuring the previous delivery label is covered.

Please note that all returns should be sent back in the original packaging provided. You will be notified by email once your return has been received and processed. Shipping of returns will not be refunded for change of mind only if item is faulty. Duty/sales tax will not be refunded in case of return. If you have placed your order by checking out as a guest then you will need to create an account to return unsuitable items. If you need any assistance please contact Customer Care on +64212226200 or email [email protected]


All successfully returned items will be credited to the account used to originally purchase the items. The original shipping charges will not be refunded. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at Customer Care on +64 212226200 or email [email protected]


Please read our return policy carefully to ensure you can proceed with your request as quick as possible.All returns should be sent back to us in their original packaging provided. You have 7 days from receipt of order to request your returns number. You will receive your returns number by email. Unsuitable items must then be returned within 7 days of receiving your returns number. Return outside the 14-day window may be accepted at our discretion. The item(s) should be returned unworn and in perfect condition, with all SELETTICONCEPTSTORE.COM and designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer. Before your parcel leaves our store, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Care immediately. If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team.