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We aim to dispatch orders within 24 business hours on an express service. Please note, couriers do not pick up orders after 11am or over the weekend.

Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.

Tracking information will be updated online one (1) business day after your order has been shipped.

We also offer click-and-collect from our New Zealand - Queenstown, Arrowtown, and Christchurch stores, please tick this box at the checkout and we will have your order ready for you.

PLEASE NOTE.

We are unable to send to P.O Boxes, please provide an alternative address.

Items marked as a 'bulky item' incur additional costs, calculated online and based on weight and size. Shipping charges will be added to your order before processing.

Furniture - In order to obtain a competitive delivery rate for furniture and large items purchasers require a shipping quote specific to your destination. All information regarding quotes email the Seletti team here

All international orders may be subject to importation taxes and customs clearance procedures which can cause delays beyond original delivery estimates. Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties.

We aim to dispatch orders within 24 business hourson an express service. Please note, couriers do not pick up orders after 12pm or over the weekend.

For all orders under $350 NZD a shipping fee of $20 NZD will be applied at checkout.

Free Shipping. Excluding bulky items, New Zealand -wide to our Seletti Concept Store members on all orders over $350.00 NZD. (If items are returned the complimentary shipping fee of $20 NZD will be deducted from the order to cover postage and handling costs).

Delivery Timeframe: All deliveries within New Zealand are sent on an overnight, signature required service via New Zealand Post. Use your supplied tracking number any time to see your parcel's progress here, New Zealand Post Track & Trace. Please allow an extra 1-3 days for rural delivery. 

Once the parcel is with the courier, they may be subject to delays that are beyond our control.

In store click and collect available at checkout.

We aim to dispatch orders within 24 business hourson an express service. Please note, couriers do not pick up orders after 12pm or over the weekend.

For all orders under $500 a shipping fee of 30 will be applied at the checkout.

Free Shipping. Excluding bulky items, Australia -wide to our Seletti Concept Store members on all orders over $500.00. If items are returned the complimentary shipping fee of $30 will be deducted from the order to cover postage and handling costs.

Delivery Timeframe:

All deliveries to Australia are sent signature required via DHL Express. (delivery approx. 3-5 business days after dispatch. Use your supplied tracking number any time to see your parcel's progress here, DHL Express Tracking

Orders over $1000 AUD may be subject to importation taxes and customs clearance procedures which can cause delays beyond original delivery estimates.

Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties.

As soon as the items arrive at the destination, sales tax on imports as well as customs duties and handling costs will be determined by the respective customs office. The recipient will then be invoiced by our logistics partner DHL.

By submitting your order and paying and/or delivering the required information, you concede to the import regulations of the respective items.

If you have any questions, please contact our Customer Care team at:customercare@seletti.co.nz.

We aim to dispatch orders within 24 business hourson an express service. Please note, couriers do not pick up orders after 12pm or over the weekend.

A shipping fee of $65 NZD will be applied at the checkout for all orders excluding bulky items, where additional charges will be applied when processing.

Delivery Timeframe:

All deliveries are sent signature required via DHL Express. (delivery approx. 3-7 business days after dispatch. Use your supplied tracking number any time to see your parcel's progress here, DHL Express Tracking

All international orders may be subject to importation taxes and customs clearance procedures which can cause delays beyond original delivery estimates. Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties.

As soon as the items arrive at the destination, sales tax on imports as well as customs duties and handling costs will be determined by the respective customs office. The recipient will then be invoiced by our logistics partner DHL.

By submitting your order and paying and/or delivering the required information, you concede to the import regulations of the respective items. Please be aware that import regulations vary from country to country.

Kindly also note that customs duties, sales tax on imports and handling costs that were charged to the recipient by DHL by order of the customs office cannot be refunded by Seletti Concept Store, even if these items are returned.

If you have any questions, please contact our Customer Care team at:customercare@seletti.co.nz.

PLEASE NOTE:In accordance with New Zealand export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

Furniture - In order to obtain a competitive delivery rate for furniture purchasers require a shipping quote specific to your destination. All information regarding quotes email the Seletti team here

Items marked as a 'bulky item' incur additional costs, calculated online and based on weight and size. Shipping charges will be added to your order before processing.

Our larger items may incur additional shipping charges. We reserve the right to contact you if your address requires further freight charges to be paid.

Furniture: We will contact you with a freight quote after you place your order. 

We ship online furniture orders worldwide, these are either shipped with a selected courier or fragile freight carrier depending on the size and weight of the item. We dispatch stocked product within two working days once we receive the order.

Delivery time may vary depending on the location and size of the product. A tracking number will be provided once the item is dispatched from our warehouse. 

When receiving a consignment that maybe torn open, badly crushed etc please be sure to NOTE this when signing for the goods for your own protection and coverage. Signing for a parcel without any notifications effectively confirms it has been received by the consumer in good condition.

New Zealand Orders

Orders must be placed before before 12pm Monday - Thursday for next day delivery. All orders will be processed for same day dispatch. However if ordered on a weekend day or public holiday it will be processed within 2 hours of the first working day. If for any reason we are unable to meet this same day dispatch turnaround we will contact you to advise.

Please Note: All shipments are sent via traceable method with signature required upon delivery. If for any reason you wish to have signature required removed from your order, please note this in the shipping instructions of your order. By requesting this service be removed, your are acknowledging that Seletti NZ Limited is not accountable for any lost or stolen orders and that your order will not be covered by insurance.

International Orders

Seletti Concept Store works hard to dispatch your order within 24 hours of it being placed, if not sooner. All orders placed before 12pm NZT Mon-Fri will be dispatched the same day. Any orders placed after 12pm NZT will be dispatched the following working day.

Once your order is placed, we are unable to make any amendments to the payment method or items in your order so please be careful in reviewing your items, delivery address and payment method before completing your purchase.

You can request to cancel your order through our web chat within one hour of the order being placed. Any request received after that we will attempt to change but regret that in most instances order packing and dispatch will already have taken place.

Once an order has been processed and dispatched it cannot be cancelled and the item must instead be returned to us in accordance with our Returns Policy.

To check the status of your order, please login to your account at My Account, click on “My Account” in the top left hand corner of the page, click on “Order History” on the left hand side of the page, and then view your most current order.

Any further questions, don't hesitate to contact us at customercare@seletti.co.nz

Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. The international carrier may invoice you for the local taxes and duties, or you may have to deal with local customs directly to organise payment and release of your package. 

All international orders please note, that once your order has left New Zealand it may be subject to customs clearance procedures and charges, which can cause delays beyond original delivery estimates. Orders to countries outside NZ may be subject to import duties and/or taxes, which are levied once your package reaches your country.

As soon as the items arrive at the destination, sales tax on imports as well as customs duties and handling costs will be determined by the respective customs office. The recipient will then be invoiced by our logistics partner DHL. By submitting your order and paying and/or delivering the required information, you concede to the import regulations of the respective items. Please be aware that import regulations vary from country to country. Kindly also note that customs duties, sales tax on imports and handling costs that were charged to the recipient by DHL by order of the customs office cannot be refunded by Seletti Concept Store, even if these items are returned.If you have any questions, please contact our Customer Care team at:customercare@seletti.co.nz.

Seletti Concept Store cannot be held responsible for any delay caused by the destination's custom clearance processes and are unable to redirect orders once dispatched. 

Your order will usually take between 3-7 days to reach you, excluding delays due to customs. We are unable to delivery to PO Box addresses internationally. 

Some items are available for pre-order and are marked accordingly with Pre-order in the title. Your payment will be processed in full at the time of purchase, and when the item is ready to ship you will receive an email with tracking information for the shipment. Any other (non-pre-order) items in your order will ship separately. If you would like further information on a pre-order item, including delivery dates, please contact us. This is a wonderful service that ensures you do not miss out on your desired or limited item!